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I purchased Guardian Services for my adjustable bed from Sit & Sleep. The mechanism stopped working and when I contacted Guardian they said to submit complaint on the paperwork they will send me. I did this and was told it was rejected because I waited 2 months instead...
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Company wrote 0 private or public responses to the review from Nov 09.
1.4
I didn't like
  • Trickery of the contract
  • Getting problem fixed
#1397134
Absolutely the worst customer service of any company. They are attempting to charge us $1100 for cancelling service when we cant take it to the new house and are moving. They are calling it an equipment fee since the equipment is cheaper when you have the contract....
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Company wrote 0 private and 1 public responses to the review from Jul 24.
Anonymous
Etta Newman

My Tech Daniel was wonderful fixed my system and had it working in no time!! Very friendly and defentley knows his job .. I give him a 10 rating

GuardianCares
GuardianCares
Guardian Protection Services Verified Representative

Hi Jacob, You posted the same review on Yelp. We apologize for the frustration. Guardian makes an upfront investment when installing or upgrading a security system and the agr...

1.0
#1311635
Guardian protection services is sending email billing statements to my email address Dec 2017 and Jan 2018. the billing email for this company does not monitor there emails. So I wrote a letter asking for the contract with my name signed all dates of when installation...
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Company wrote 1 public responses to the review from Jan 17.
GuardianCares
GuardianCares
Guardian Protection Services Verified Representative

Hello, I'm sorry to hear you are receiving emails that you did not expect. I would happy to look into this for you, if you could please email me at wecare@gpsx.net.Sincerely,...

#1170671
I got ripped off for three years because their salesmen slipped me an incorrect ($15/mo more than I agreed to) contract. I pointed it out to him, he "corrected" it, and it was $25/mo more than what we agreed to. I didn't re-read the fine print the second time because I...
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Company wrote 0 private and 1 public responses to the review from Nov 29, 2017.
GuardianCares
GuardianCares
Guardian Protection Services Verified Representative

Hello,I'm sorry you feel you were deceived. We do appreciate the feedback and will relay it to our sales management. Monitoring agreements are signed to help off-set initial...

1.6
I didn't like
  • These are liars not trustworthy
  • Not going over contract in an honest manner
#1139066
I have been renting a house that had an existing Guardian Protection package already installed. The homeowner (landlord) pays the monthly service bill and has a limited service contract on the equipment. The two eyes of Guardian are IGNORANCE! and INCOMPETENCE!...
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Company wrote 0 private and 1 public responses to the review from Nov 07, 2017.
GuardianCares
GuardianCares
Guardian Protection Services Verified Representative

Hello,I'm sorry to hear the upgrade has taken longer than expected. I hope for quick resolution regarding this issue; if you are not satisfied after the call from customer ca...

2.0
I liked
  • When it worked
I didn't like
  • Misleading sales pitch
#1127855
I have been a customer of Guardian Protenction for sometime now and I really was enjoying the service up into now. I called Guardian to let them know that I will be moving from where. I am now we are in the process of buying a home and I have to be out of here before...
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Company wrote 0 public responses to the review from Nov 06, 2017.
I called customer service tried to complaint and to be informed of what to do next time to if it is a situation of life or death. The person answering the phone refused to properly identify and acknowledge the complaint. After almost twenty years paying one of the...
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Company wrote 1 public responses to the review from Sep 21, 2017.
GuardianCares
GuardianCares
Guardian Protection Services Verified Representative

Hello,I'm sorry to hear you had a negative cusotmer service experience. While our customer service line may have been experiencing higher call volume; I can assure you that o...

1.0
Lincoln Park, New Jersey
I didn't like
  • Lack of concer for customer safety
#1103784
This company is very misleading and the salesman who delivered the sales pitch mislead my family to believing they were with vivint. We had vivint at the time still under contract with them. Guardian said they would offer a better deal and they would cancel our vivint...
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Company wrote 1 public responses to the review from Jul 31, 2017.
GuardianCares
GuardianCares
Guardian Protection Services Verified Representative

Hello, I'm very sorry about the frustrations you encountered with your monitoring agreement. We would like to make this billing right for you; if you are still experiencing b...

1.1
#1081717
I bought a new house that had Guardian Services set up for the entire subdivision. The rep came to my home and sold me on more equipment such as a cellular back-up. That is part of their basic package, but I had to pay extra money for it for whatever reason. The sales...
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Company wrote 1 public responses to the review from Jul 28, 2017.
GuardianCares
GuardianCares
Guardian Protection Services Verified Representative

Hello,Thank you for choosing Guardian Protection. Guardian makes a substantial upfront investment when installing a security system. The monitoring agreement is made to help...

Contact Guardian Protection Services

Mailing Address:
Guardian Protection Services
174 Thorn Hill Road
Warrendale, PA 15086
USA
Phone:
(855) 268-5900
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Guardian Protection Services Products and Services

Similar to Guardian Protection Services

I called to cancel and see if we could come to an arrangement for the last 6 months left. They asked why I would like to cancel. Three times I've called for service, no response other than 6 months later--"We've been trying to contact you". Every little service is an...
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Company wrote 1 public responses to the review from Jul 09, 2017.
GuardianCares
GuardianCares
Guardian Protection Services Verified Representative

Im sorry to hear that you feel you were deceived. Our firm takes great pride in delivering fine security products and services to our customers. Conducting business in the man...

1.5
I didn't like
  • Misleading sales pitch
  • Not going over contract in an honest manner
  • Getting problems fixed
#1071815