Guardian Protection Services - Long time customer gets the SHAFT
I've been a loyal customer for almost 10 years, paying the inflated monitoring costs to cover the cost of equipment. Even at 8 years of service, I have paid over $6500 in fees.
I would think that they have definitely recovered their expenses in the equipment I have. I had an issue with a router and 2 of my cameras were not working. So, because we are a WORKING FAMILY, I had to wait over a week for service on a Saturday. The service guy came and was a TOTAL JERK.
There was an issue with the router and power. He did absolutely nothing but restore power and the cameras came up. "Here - I need your signature" - unknown to me a bill for $115! The technician had an attitude from the moment he drove in the driveway.
So, I call customer service and ..... NOTHING!
I really liked this company when I got the system but it's obvious, they have grown, been bought out or whatever and have NO concept of customer service! Word to the wise, DO NOT DO BUSINESS WITH GUARDIAN PROTECTION.
Reason of review: Poor customer service.
Monetary Loss: $115.
Preferred solution: out of whatever contract I have left without any penalties .
Guardian Protection Services Pros: When the company was young.
Guardian Protection Services Cons: Customer service, Not going over contract in an honest manner, Deceive to get business.
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Comments
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Hello, I'm very sorry to hear of the service fee issue. Typically if there is an issue with internet or an issue outside of Guardian's control then there is a service fee to visit.
Please email wecare@guardianprotection.com with your address of service so I may have the appropriate supervisor reach out to you to discuss further. Sincerely, Nathan D Customer Satisfaction Advocate