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I called customer service tried to complaint and to be informed of what to do next time to if it is a situation of life or death. The person answering the phone refused to properly identify and acknowledge the complaint. After almost twenty years paying one of the...
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GuardianCares
GuardianCares
Guardian Protection Services Verified Representative

Hello,I'm sorry to hear you had a negative cusotmer service experience. While our customer service line may have been experiencing higher call volume; I can assure you that o...

1.0
Lincoln Park, New Jersey
I didn't like
  • Lack of concer for customer safety
#1103784
This company is very misleading and the salesman who delivered the sales pitch mislead my family to believing they were with vivint. We had vivint at the time still under contract with them. Guardian said they would offer a better deal and they would cancel our vivint...
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GuardianCares
GuardianCares
Guardian Protection Services Verified Representative

Hello, I'm very sorry about the frustrations you encountered with your monitoring agreement. We would like to make this billing right for you; if you are still experiencing b...

1.1
#1081717
I bought a new house that had Guardian Services set up for the entire subdivision. The rep came to my home and sold me on more equipment such as a cellular back-up. That is part of their basic package, but I had to pay extra money for it for whatever reason. The sales...
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GuardianCares
GuardianCares
Guardian Protection Services Verified Representative

Hello,Thank you for choosing Guardian Protection. Guardian makes a substantial upfront investment when installing a security system. The monitoring agreement is made to help...

I called to cancel and see if we could come to an arrangement for the last 6 months left. They asked why I would like to cancel. Three times I've called for service, no response other than 6 months later--"We've been trying to contact you". Every little service is an...
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GuardianCares
GuardianCares
Guardian Protection Services Verified Representative

Im sorry to hear that you feel you were deceived. Our firm takes great pride in delivering fine security products and services to our customers. Conducting business in the man...

1.5
I didn't like
  • Misleading sales pitch
  • Getting problems fixed
  • Not going over contract in an honest manner
#1071815
Guardian Protection is terrible. Their equipment is not reliable and malfunctions, and when it does their phone tech support cannot figure out what is going on. The only answer is to replace the batteries, even when you have already done it that same day. They tell you...
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GuardianCares
GuardianCares
Guardian Protection Services Verified Representative

I am sorry to hear that you feel you had a negative experience with Guardian. Because customer satisfaction is our top priority, we take your feedback very seriously. I would ...

1.8
I liked
  • When it worked
I didn't like
  • Getting problems fixed
  • Substandard equipment
  • These are liars not trustworthy
#1055480
Was contacted by Guardian Protection to upgrade some equipment in my home. I asked specifically if there were to be any charges and was told no - they would be waived and for my inconvenience I would get a small Asus tablet as a thank you. While talking with one of the...
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GuardianCares
GuardianCares
Guardian Protection Services Verified Representative

Im sorry to hear that you feel you were deceived. Our firm takes great pride in delivering fine security products and services to our customers. Conducting business in the man...

2.3
Warrendale, Pennsylvania
I didn't like
  • Not going over contract in an honest manner
#1008537
I switch my home protection from adt to Gardian protect, it started off like I made a bad choice, because adt drop my fee down from $47 to$ 24 I was set, the sales rep. offered me all these amazing features and I end up switching, when it was time for all these dreams...
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4.4
#981829
I have had this service for 1yr. Called to cancel service and were told I have a two year contract that I was not awarr of. I hate when business have to trick you into to staying with them. I was not aware of the 100% cancelation term either . Before getting this...
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1.0
I didn't like
  • Trickery of the contract
#917945
Slimy people to deal with from start to finish. I got one indoor and 3 outdoor cameras. Motion sensor does not work on any of them. Tech came out and basically explained the motion activation is junk on these cameras. He assisted me with the settings and he was...
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I have been in contact with Guardian the last few months trying to find out why my contract says 36 months agreement but their records indicated 60 mths. I faxed over my contract which has my signature and intials which indicated the 36 months. Guardian has refused to...
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